Refund Policy
Last updated 18 October 2026
14-day refunds
If you're not happy, you can request a full refund within 14 days of your first purchase of any plan, pass or refill, as long as you have used fewer than 10% of the credits included. Payments are processed by Paddle.com, our Merchant of Record, and refunds go back to your original payment method.
Cancelling a subscription
You can cancel Creator, Studio or Pro at any time. You keep access and your remaining credits until the end of the period you paid for, and you won't be charged again. Unused subscription credits stay valid for 3 months from the date they were granted.
Failed generations
If a photoshoot fails or comes back broken because of a technical problem on our side, contact us and we'll return the credit to your account.
How to request
Email support@potoly.com with your account email, or reply to your Paddle receipt. We respond within 3 business days.